State Farm® Insurance Agent Briana Cicero-Johns

"Extremely professional staff & great agent to work with. Have referred several friends/neighbors to this agency."

"Working with Briana was such a pleasant experience. She was patient, super knowledgeable, and transparent through the entire process! She made sure I understood all my insurance options and helped me find the option that was best for ME and my family. If you’re searching for insurance, I’d highly recommend Briana C!"

"Haven't actually switched our insurance yet, but we reached out to Brianna a few weekends back. She responded quickly with details about how much we could save with State Farm. Beyond that though, she gave us a thorough breakdown of our current coverage and provided counsel on ways to shore up gaps - even if we didn't make the switch to State Farm. That's great due diligence and something I wish more businesses would do. Thanks Brianna!"

"State Farm is a total rip-off! You will find out when they deny your claim after you've paid their premiums for 50 years. After a terrible hailstorm, all of my neighbors were getting roof replacements. State Farm denied mine. I even had the agent Briana Cicero-Johns come to my neighborhood and I showed her all of the homes around mine that were getting roofs replaced. State Farm still denied my claim. If I could give them zero stars, I definitely would."

"Briana was extremely helpful with my homeowners policy. She took the time to explain details to me. She was patient and informative. Thank you for all your help."

"I reached out to Briana for a quote on home & auto policies and she was so kind & helpful. She made sure I was comfortable with her recommended levels of coverage and even recommended changes to my current policy (with another company), should we not change, to make sure we were adequately protected. While the cost savings is not tremendous, we are changing because of her! I recommend State Farm because of Briana Cicero-Johns."

"If I could leave 6 stars I would! Briana has been absolutely amazing to work with! She’s knowledgeable, professional, and always goes above and beyond to make sure I fully understand my coverage and options. Anytime I have a question, she’s quick to respond and genuinely cares about helping me find the best solution. It’s clear she values her clients and puts their needs first! I couldn’t ask for a better agent—highly recommend her to anyone looking for reliable, friendly, and trustworthy insurance support!"

"Briana and her staff are so helpful and honest."

"Great service, responsive, easy to deal with."

"Easy people to work with. Thank you."

"Working with Brittany has been an absolute pleasure. She is not only incredibly knowledgeable about home insurance but also patient, thorough, and genuinely committed to helping her clients find the best coverage for their needs. Brittany took the time to explain every detail, answered all my questions clearly, and made the entire process smooth and stress-free. Her professionalism and responsiveness gave me complete confidence that I was in good hands. I highly recommend Brittany to anyone looking for a reliable and trustworthy insurance agent!"

"Briana and the agency have helped me save money on my vehicle and boat. I highly recommend stopping by."

"What an absolute gem Briana and her team is to our Matthews community and beyond. Not only is she knowledgeable about insurance, she is a huge supporter of community initiatives - Kiwanis, youth sports, etc. I trust her with all of my family’s needs and I know without a doubt she cares about her clients."

"Briana has been one of the best agents that I know. Whenever I have called her office, she and her staff have provided me prompt and awesome service. They are very knowledgeable with State Farm products. They are not just passionate about helping you but will discuss various options depending on your unique needs. For warm and friendly service, you can trust Briana and her team. I highly recommend Briana and her office!"

"I began shopping prices due to adding my 16 year old son as a licensed driver. State Farm-Briana Cicero-Johns was highly recommended on one of my FB groups so I gave them a call. From the onset, Brittany was a pleasure to work with. She was able to answer all of my questions and was very quick to respond. In addition, she was able to save me tons of $$$$$!!! Can’t say enough about what an exceptional experience I have had with State Farm and Brittany!"

"We had a great experience with State Farm. They were excellent to work with and we would highly recommend them for your insurance needs."

"I cannot say enough good things about Briana, my State Farm insurance agent. From the very first interaction, she has been nothing short of exceptional. Briana combines professionalism with genuine care, making every experience smooth, informative, and even enjoyable. She took the time to thoroughly explain my options, answer all my questions (no matter how small), and made sure I had coverage that truly fits my needs. What really sets her apart is her responsiveness and attention to detail — I always feel like a priority, never just another policy number. Briana is the kind of agent who goes the extra mile without being asked. Whether it’s reviewing my coverage to ensure I’m getting the best value or helping navigate a claim, she consistently delivers peace of mind. If you’re looking for someone who is knowledgeable, trustworthy, and truly invested in your wellbeing, Briana is the one. Highly recommend — 10/10!"

"In a world where insurance agents today seem to act more like the corner used car salesman I found just the opposite with Brittany. She is kind, caring and listened to our story. Brittany helped get together a plan that suited our situation. She made the process easy. We now have all our insurance with State Farm. I highly recommend Brittany!"

"Briana is the best! Hands down, 10 star rating."

"I just got my photography business insurance with Briana Cicero-Johns - State Farm Insurance Agent, and it was such a smooth, easy experience! Her team was so kind and helpful, answering all my questions and making sure I understood everything, so much better than trying to figure it out online by myself. I was approved the same day and quickly received all the documents I needed for my work. Briana is so approachable, professional, and genuinely cares about helping people. I’m so glad I chose her for my business insurance and would happily recommend her to anyone!"

"Briana is very friendly and informative. It's easy to approach Briana and get clarifications on all my insurance needs. Thanks for your assistance."

"We came over from a different insurance company. We have gotten nothing but helpful, professional and kind assistance since we've been with State Farm. So glad that we came over!! Keep up the great work Briana!"

"They are the best!!"

"Shout out to this State Farm office. We moved here almost 2 years ago and everyone has been helpful, professional and very friendly. Happy Anniversary!"

"I have been a State Farm customer for most of my adult life. When I moved to Charlotte in 1997 I signed on with the John Sullivan Agency. Briana took over when John retired. I have had a few incidents in the past that have required their help. I am happy to have them advising me on options that affect my life and the life of my family."